Privacy Policy

1. Introduction

Metrox TaxInvoo is committed to protecting user privacy and handling data responsibly. This Privacy Policy applies to all users of our services in India and other supported regions.

2. Information We Collect

We collect the following categories of information:

• Personal Data: Name, email, phone number, and login credentials.
• Business Data: Company name, GST details, addresses, invoice records, and customer details.
• Billing Data: Subscription plan, payment status, transaction references.
• Usage Data: Device/browser data, feature usage, logs, and session activity.

3. How We Use Information

• To provide and operate invoicing, billing, and reporting features.
• To process payments and manage subscriptions.
• To improve performance, reliability, and product experience.
• To communicate service alerts, policy updates, and support responses.
• To detect fraud, misuse, and security threats.

4. Cookies & Tracking Technologies

We use cookies and similar technologies for authentication, session continuity, analytics, and product improvements.

You can manage cookie preferences through browser settings, but some features may not function properly if cookies are disabled.

5. Data Sharing & Third Parties

We do not sell user data. We may share data only with trusted service providers (such as hosting, analytics, and payment processors) under contractual obligations and lawful purpose.

We may disclose data when required by law, court order, or legal process.

6. Data Storage & Security

Data is stored on secured infrastructure with technical and organizational safeguards. We use encryption in transit, controlled access, and monitoring practices to reduce risk.

7. User Rights (Access, Modify, Delete)

Users may request access to their personal data, correction of inaccurate data, or deletion of eligible data, subject to legal and contractual requirements.

8. GDPR-Style Rights

Where relevant, we support rights similar to GDPR principles, including data access, rectification, erasure, restriction, objection, and data portability requests.

Requests can be submitted via support@metroxmedia.com.

9. Data Retention Policy

We retain data only as long as needed for service delivery, compliance, and legitimate business purposes. Legal retention requirements, including tax and accounting obligations, may apply.

10. Children's Privacy

TaxInvoo is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

11. Changes to Privacy Policy

We may update this Privacy Policy periodically. Updated versions will be posted on this page with a revised date.

12. Contact Details

For privacy and data protection queries, contact: support@metroxmedia.com